You are here:Home > Support
Don't panic! Read our two minute guide on how to get your web site or server out of any scrape. If you think it might be a problem at our end, we'll be fast to acknowledge it on our maintenance page. If you're still stuck and want a hand, here's how to contact us.
Call us from Monday to Friday, 10.00am to 4.30pm UK time (though we're usually around for longer).
For technical support queries including server or network problems, and Linux system administration queries. Have a read on how to ask your question for a quicker reply here.
Problems which cannot wait or out of hours, use the email address below to our on-call engineer. We aim to respond within 30 minutes (alternatively, call the number above with the details).
Visit our forums where we post updates on network problems and where you can discuss technical issues with other Bytemark customers.
Our Technical documents section houses an extensive archive of related documents, edited by Bytemark staff and sorted by tags so you can look by subject area. It is an invaluable resource and is constantly being updated and refined.
You can normally rescue a stuck server through the console shell. This important facility lets you power-cycle your machine or fix broken network configurations. Access details are supplied when we deliver the server, so keep them safe before you need them.
If you've forgotten your details, we can reset or remind you of them. But find and test your emergency access arrangements before you need them.
The control panel is our developing facility which allows you to edit your contact details, supply new credit card information, and register or renew domains. We will usually point you at this facility if you need to do any of those things, so it's worth logging in and familiarising yourself with its facilities.